Frequently Asked Questions

After the payment has been confirmed you will receive a text message with a link to download the "Smart Access App". This app will give you automatic access to the facility and you can then locate your unit using the direction signs in the building.

You are the only person with access to your storage unit, which is locked with a padlock which you need to purchase. We do not keep an extra set of keys.

Please look at our "how it works" page for more details concerning the bookings process and facility access.

Q-Storage Naarden is open and accessible 365 days a year between 06:00AM and 11:00PM.

Q-Storage Naarden has a spacious entrance, fit for one large vehicle, with enough room to unload your belongings. You can unload your belongings onto the available trolleys and use the lift to reach the units.

Do you need a (larger) car to transport your belongings? Have a look at our promotions page where we offer a free van for half a day.

No worries! In your confirmation email and text message with the link to download the Smart Access App, we also included your unique, personal code. Enter this code on the keypad situated next to the rolling doors and they will open automatically.

Note: do not share your unique code with anyone.

Of course it can happen that you lose your key but as you are the only one with a key we will have to break open the lock. Contact us at 035-7900900 and we will take action as soon as possible. Please note that our phone hours are from Monday to Friday between 08:00AM and 17:30PM.

You may purchase whichever type of padlock you want. This can be purchased around the corner from Q-Storage Naarden at Isero.

That's up to you! You choose your own unit size and rental duration. Every unit type is priced differently, depending on its size. Please keep in mind that we do ask for a deposit of 1 month's rent.

For a full list of prices please have a look at our available boxes.

Other than the rental costs you also need to purchase a padlock. These prices vary between €10 and €25.

Yes. We kindly ask that you pay a deposit of 1 month's rent.

No. All you have to pay is your months rent in advance and a deposit.

• Access to your storage unit 7 days a week between 06:00AM and 11:00PM
• Parking inside the facility to load and unload
• Use of trolleys to easily load and unload

Yes, we do. You can choose your promotion when you book your unit.

Yes. Our facility is equipped with state of the art security, including 24/7 active camera's and a state-of-the-art alarm system.

• 24/7 camera monitoring
• Unique personal access code with the use of an app
• Personal padlock and key
• Alarm system at the facility

Yes, you can. In order to do this we ask you to send an email request to us so we can create a unique code for the other person to use.

Please note that giving someone else your access code and key to your padlock is your own responsibility. The other person is then liable and responsible for your belongings.

No worries, we've thought about that. When you received the text message with the link to download the Smart Access App we also included a unique code. Write down this code somewhere safe so you can always find it.

Didn't have a chance to write down the code yet? Send us an email, we will get back to you ASAP.

Of course it can happen that you lose your key but as you are the only one with a key we will have to break open the lock. Contact us at 035-7900900 and we will take action as soon as possible. Please note that our phone hours are from Monday to Friday between 08:00AM and 17:30PM.

To rent a unit at Q-Storage Naarden you do not need any personal documents such as a passport or ID. You do however need a valid credit or debit card to make your payment.

Yes. We ask that you pay a deposit of 1 month's rent. This must be payed at the same time as the first payment.

One calendar month.

There is no maximum rental period.

At Q-Storage Naarden everything is done online. Once you have chosen the ideal unit size you will proceed to the checkout where you can pay with credit or debit card.

Besides the deposit there are no extra costs and no administration costs.

No, you do not pay VAT when renting a unit at Q-Storage Naarden.

If you wish to cancel your contract please send us an email or fill in the contact form. Don't forget to mention the date of which you would like to cancel the contract.

The notice period to cancel your contract is 21 days.

The notice period to cancel your contract is 21 days.

We ask that you leave your unit empty and swept clean. If this has not been done Q-Storage Naarden has the right to keep your deposit.

Our apologies in advance if this has happened. Please send us an email and we will take care of the situation.

If you have a new address or want to choose a different payment method please contact us so we can arrange this with you and give you a new contract.

In that case, the contract will continue or your belongings will be moved, in the event of non-payment and/or in the event that space is rented out to another party.